Chính sách bảo mật
Đảm bảo thông tin cá nhân người dùng được an toàn
Giới thiệu chung
Chính sách Bảo mật giải thích cách SpaceHub thu thập, sử dụng, xử lý và tiết lộ thông tin cá nhân khi người dùng sử dụng các Dịch vụ của SpaceHub. Chúng tôi rất coi trọng việc bảo vệ thông tin cá nhân và quyền riêng tư của người dùng. Bằng cách sử dụng trang web www.spacehub.vn (“Trang web”), hoặc bằng việc chúng tôi cung cấp cho bạn dịch vụ thuê kho bãi, bạn sẽ cung cấp cho chúng tôi thông tin cá nhân của mình và đồng ý để chúng tôi có thể sử dụng thông tin ấy dựa theo chính sách bảo mật này.
Tuyên bố về Quyền riêng tư áp dụng cho bất kỳ ai truy cập vào các trang web và ứng dụng của SpaceHub, được gọi chung là “Dịch vụ SpaceHub”. Khi bạn đăng ký Dịch vụ của SpaceHub hoặc sử dụng dịch vụ của chúng tôi, bạn hoàn toàn đồng ý với Chính sách bảo mật này.
Các thuật ngữ “tôi”, “chúng tôi” và “của chúng tôi” ở đây sẽ đề cập đến Công ty Trách Nhiệm Hữu Hạn SpaceHub. Bất kỳ thuật ngữ chưa được xác định nào trong Chính sách Bảo mật này sẽ có cùng định nghĩa trong Điều khoản Dịch vụ.
Trang web hoặc Ứng dụng SpaceHub có thể chứa các liên kết đến các trang web của bên thứ ba. Chúng tôi không chịu trách nhiệm về các nghĩa vụ bảo mật hoặc nội dung của các trang web, cá nhân đó.
Chính sách Bảo mật này được cập nhật lần cuối vào 7:15 tối ngày 17 tháng 8 năm 2020 (GMT+7). Chính sách Bảo mật này được áp dụng kể từ ngày đã nêu. Chính sách này có thể được sửa đổi trong tương lai dựa theo các yêu cầu mới về quy định, tiến bộ trong công nghệ, việc cập nhật Trang web hoặc Ứng dụng và những thay đổi trong việc quản lý thông tin người dùng của chúng tôi. Mọi chính sách mới sẽ tự động có hiệu lực khi được xuất bản trên ứng dụng hoặc trang web, chính sách này cũng sẽ được phản ánh trong ngày và giờ cập nhật gần nhất.
Thu thập thông tin người dùng
1. Thông tin người dùng cung cấp
Chúng tôi thu thập các thông tin mà bạn chia sẻ trực tiếp cho SpaceHub trong quá trình đăng ký tài khoản, bao gồm: họ và tên, ngày tháng năm sinh, vị trí kho bãi, địa chỉ email, thông tin tài khoản, bằng lái xe, CMND hoặc passport, nghề nghiệp, và các thông tin cần thiết khác giúp chúng tôi xác nhận danh tính của bạn.
We collect information that you directly share with us. The personal information that may collected by us about you includes your name, date of birth, address, email address, account details, driver’s licence number, (government issued ID or passport), occupation, and any other information we may need to adequately identify you.
2. Transaction information
We collect information related to your transactions on the Kho Plus Service, including the date and time, the amount charged, and other related details.
3. Usage and Preference information
We collect information about how you and other site visitors interact with and use the Kho Plus Services, such as the pages or other content you view, your searches for listings, bookings that you have made, and other actions you take on our Service. In some cases we collect this information through the use of cookies, pixel tags, and other related technologies. To learn more about cookies and other related technologies see “Cookies and Other Related Technologies” below.
4. Log Data
When you interact with our Services, we collect log information, even if you have not created a Neighbor account. Log information may include detail about how you use the Services (including links to third party services), access dates and times, device IP addresses, app features or pages viewed, type of browser, device information, app crashes or other system activity, and the third-party site or services you were using before interacting with our services.
5. Information from third-parties
We also collect information from other sources in addition to those collected through our services. When you create or link your account through Facebook or Google we may receive information such as your registration and profile information. The information we receive varies by and is controlled by the service itself or as authorized by you in your privacy settings at that service.
Why we collect your information
We collect the information you provide us to provide, improve, and develop the Kho Plus Services. Specifically, your information is used to:
- Receive information about our services;
- Assist your storage needs;
- Provide you with any documents, update your records or other information you may require;
- Respond to your storage booking or other request or inquiry;
- Supply you with our products and services;
- Use for purposes of direct marketing or to send marketing materials about our products and services; or
- Assist you when you make enquiries with us.
- Enable you to use the Kho Plus Services
- Enable you to communicate with other members
- Provide customer service To facilitate payments
- Send receipts/invoices
- Perform analytics to provide and optimize your Kho Plus experience
- Send you account notifications, such as support messages and security alerts
Kho Plus also uses the information you provide us to improve the security and safety of our Services, including:
- To detect and prevent spam, fraud, abuse, and other harmful incidents
- Verify or authenticate identities and information provided by you
- Comply with our legal obligations
- Perform security checks against other information sources
- Investigate sources of risk and member complaints
- Resolve any disputes with any of our users or with third parties
- Enforce the Terms of Service
How we use your information
We use personal information about you for the purpose for which it was disclosed to us, including:
- To recommend or provide you with storage products and services;
- To carry out account management, planning, product development, research and analysis;
- To make offers regarding new products and services;
- To customise and improve the Website and our related products and services offered to you; or
- As data (that does not include your personal information) about your feedback regarding our services for research and marketing purposes.
You may also at any time opt-out from us sending you emails.
Disclosure of your information
We disclose personal information about you for the purpose for which it was disclosed to us, including:
1. Compliance with Law
Kho Plus cooperates with law enforcement activities, and may pass your personal information upon legal demand by law enforcement. In the event that Kho Plus is acquired, sold, liquidated, or enters bankruptcy, personal information will be transferred to the purchasing or managing entity with the expectation that equal or greater privacy controls will be maintained for all personal information transferred.
2. Service providers
Kho Plus transfers data necessary in carrying out your requests, and processing payment information through its vendors. Kho Plus does not transfer any additional personal information to third parties.
3. Sharing between Hosts and Renters
We may also share information between Hosts and Renters to facilitate the booking process and give you access and control during your renting or hosting experience. Such information as your full name, telephone number, email address, and the address of the Space to be rented (if you are a Host) will be shared between the two parties upon a confirmed booking of a Space.
4. Public Listings and Profiles
In order to advertise your Listings and assure customer safety, we make certain information available for public access via the Neighbor services. The information on public Listings and Profiles may include information such as your first name, your description of the Space, your general description of yourself, the general area in which your Space is located, a verified ID status (if we have verified your identity via documentation you have provided us), a verified Host status (if you have previously hosted with Neighbor), and any other information you choose to provide in your public Profile or Listing.
5. Aggregated or Anonymized Data
We may also share aggregated data (data we combine about our users so that it can no longer can identify or reference any individual user) and other anonymized data for business purposes such as marketing, market and industry analysis, demographic profiling, and other business practices.
6. Investors, agents or advisers, or any entity that has an interest in our business
Prior to disclosing your personal information to another person or organisation, we will take all reasonable steps to satisfy ourselves that:
- The person or organisation also has a commitment to protecting your personal information by having a privacy policy to protect your interests; or
- You have consented to us making the disclosure.
Cookies and other related technologies
The Website collects internet log information such as your IP address, browser type and language, access times and referring website addresses. On your first visit to the Website the server may record your information in cookies to enable us to identify you, to authenticate your details, to track and record the programs you viewed and when you viewed them and to collect aggregated data. We use cookies to help us improve your experience with the Website and to ensure that it is easy to navigate.
The Kho Plus Services use third-party cookies, web beacons, and other related technologies. Cookies are small text files that are stored on your browser or device that can perform functions such as recognize your browser and store your preferences. These technologies provide valuable information on how you use our Services and they enable us to enhance your user experience. Most browsers automatically allow cookies, however you can choose whether or not to accept cookies by modifying your browser or device settings. Cookies are an important part of our Services’ functionality and disabling cookies may affect how you view or interact with our services.
If you would like information about our privacy policy or if you are dissatisfied with how we have dealt with it, you may email us at info@spacehub.vn.
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